FAQ

1. Do all of your items ship from the USA?

Jsfash is a small business currently based in New York City. Your items will be shipped from the New York City to fulfillment of the item you ordered.

2. Can I cancel my order?

Yes, you can. There are two types of order cancellation:

First: Cancelling a paid order.

If you haven't received the shipping notification, you can cancel this order under "My Order". Or you can contact our Customer Service info@jsfash.com for assistance.

Second. Cancelling an unpaid order:

An unpaid order will be canceled automatically after 12 hours. Or please log into your account >> click on "My Order" and click on the "Cancel Order" button. Your order will be cancelled. 

Please note: that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund.

3. How long will the order take to arrive?

Please refer to our shipping policy pages. Thank you! 😊

We kindly suggest you to check our Shipping Policy or the predicted arriving time at product details page first before purchasing.

If you already placed the order, please choose order below for status checking or logistics tracking.

4. How can I return items? 

You can contact us info@jsfash.com for an easy return and exchange options. 

Sign into an account manually cancel.

1. Sign into your account.

2. Find the order in "My Order", click the “Return Item” button.

3. Select the item(s), indicate the reasons, and submit.

4. Print the return label and securely tape it on the outside of your return package. ( Ensure that there are no other tracking labels attached to your package. )

5. Drop off the package to closest post office.

Once we get returned items, we will arrange refund ASAP.

6. If it is a case of exchange, the buyer would be responsible for the shipping fee for exchange item.